Return and refund
At elearning.bdjobslive.com, we strive to provide the best learning experience for our users. This Return and Refund Policy outlines the conditions under which refunds are offered for our eLearning courses and services.
1. Refund Eligibility
Refunds are applicable under the following conditions:
- The course content has not been accessed beyond 10% of the total course.
- A refund request is made within 02 days of purchase.
- Technical issues on our platform prevent access to the purchased course, and the issue remains unresolved after contacting support.
2. Non-Refundable Items
Refunds are not applicable in the following cases:
- Courses that have been partially or fully completed.
- Downloadable materials, certificates, or other digital goods included in the course.
- Promotional or discounted purchases.
3. Refund Process
To request a refund:
- Contact our support team at [email protected] or call 01894-974042 with your order details.
- Our team will review your request and respond within 5 business days.
- If approved, the refund will be processed to your original payment method within 7–10 business days.
4. Cancellation Policy
- Users may cancel their enrollment in a course before accessing the content.
- No charges will apply if the cancellation is made before accessing the course materials.
5. Platform-Specific Issues
If you encounter technical issues, such as an inability to access the course or materials, please contact our support team immediately. Refunds may be considered if the issue cannot be resolved.
6. Changes to Policy
We reserve the right to update or modify this Return and Refund Policy at any time. Changes will be communicated on this page, and continued use of the platform constitutes acceptance of the updated policy.
7. Contact Us
For any questions or concerns about our Return and Refund Policy, please reach out to:
Email: [email protected]
Phone: 01894-974042
By enrolling in courses on elearning.bdjobslive.com, you acknowledge and agree to this Return and Refund Policy.
